On-hold message examples for business
On-hold messages tell waiting callers they haven't been forgotten and give them useful information while they wait. Replace the details in brackets with your own.
On-hold message scripts
- Reassurance: "Thank you for holding. Your call is important to us, and a member of our team will be with you shortly."
- Services: "While you wait, did you know that [business name] also offers [services]? Ask our team for details."
- Self-service: "Thank you for your patience. You can also find answers at [website]. Please stay on the line and we will be with you soon."
- Offer: "Thank you for holding. [Offer], valid until [date]. Ask our team when your call is answered."
How to write a good on-hold message
- Thank the caller first.
- Give one useful point in each message.
- Don't promise a wait time unless you can keep to it.
- Remove offers once they end.
Create your on-hold message online
Choose the call-on-hold type in trans2audio, add your details and edit the script. Pick a voice, listen to a free preview, then download MP3 or WAV for your phone system.
Free previews before you pay. No subscription: pay only for the audio you create.