Terms of service

Draft for review. These terms have not yet been reviewed by legal counsel and must be finalised by AeroSapiens before public launch.

1. The service

trans2audio is an online service by AeroSapiens that helps businesses write short announcements and convert them into synthetic speech using voices provided by Google Cloud Text-to-Speech. trans2audio creates audio files; it does not provide telephone numbers, call routing or IVR hosting.

2. Accounts

You must provide accurate information and keep your password secure. You are responsible for activity under your account. We may suspend accounts used for abuse, fraud or unlawful content.

3. Previews, purchases and generations

A limited number of free previews is offered. Final audio requires a purchase. The price shown at checkout, including any tax, is the price you pay. Each purchase covers one audio project with a stated maximum script length, voice type and number of generations. A failed generation does not use up a generation.

4. Your content

You keep the rights to the text you provide. You confirm that you have the right to use it and that it is accurate, lawful and not misleading. You may not use trans2audio to impersonate any person or organisation, to create deceptive, abusive, hateful or unlawful messages, or for unsolicited or fraudulent calls.

5. Use of generated audio

Subject to these terms and the voice provider’s terms, you may use audio you have purchased for your own business communication, such as phone greetings, IVR prompts, announcements and on-hold messages. You may not resell the voices themselves or present the audio as a recording of a real person.

6. Availability

We aim to keep the service available but do not guarantee uninterrupted operation. Voice and language availability depends on our providers and may change. Please keep your own copies of downloaded audio; files are deleted after the retention period.

7. Liability

The service is provided “as is”. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the purchase concerned.

8. Changes

We may update these terms. Material changes will be announced on the website before they take effect.

9. Refunds

See the refund and cancellation policy.

10. Contact

Use the contact page.