Refund and cancellation policy

trans2audio sells one-time purchases of digital audio. There are no subscriptions, so there is nothing to cancel after a purchase and no recurring charges.

Before you pay

Use the free previews to check the voice and pronunciation before buying. You can close the payment window at any time before paying; nothing is charged.

When we refund in full

• You were charged but final audio could not be generated, and our team could not resolve the problem.
• You were charged more than once for the same order.
• The delivered audio is materially defective (for example silent, cut off, or in a different voice or language than purchased), and regenerating does not fix it.

When refunds are not normally given

• After the final audio has been generated and downloaded successfully, for reasons such as a change of mind or a typing mistake in your own script. Each purchase includes extra generations so you can correct the script yourself.
• Where the service was used in breach of the terms.

How to request a refund

Use the contact page with the topic “Refund request” and your receipt number (T2A/…) within 14 days of purchase. Approved refunds are returned to the original payment method through Razorpay; the time it takes to reach you depends on your bank or payment method.

When an order is fully refunded, any remaining generations for that purchase are cancelled.