IVR script samples in English and Hindi
An IVR script is the text your phone system reads to callers. Use these samples as a starting point, and replace the details in brackets with your own.
IVR greeting script
- English: "Welcome to [business name]. Thank you for calling."
- Hindi: "[बिज़नेस का नाम] में आपका स्वागत है। कॉल करने के लिए धन्यवाद।"
IVR menu script
- English: "For Sales, press 1. For Support, press 2. For Accounts, press 3. To hear these options again, press 9."
- Hindi: "बिक्री के लिए 1 दबाएँ। सहायता के लिए 2 दबाएँ। अकाउंट्स के लिए 3 दबाएँ। ये विकल्प दोबारा सुनने के लिए 9 दबाएँ।"
After-hours IVR script
- English: "Thank you for calling [business name]. We are closed right now. Our hours are [days and times]. Please call back during these hours."
- Hindi: "[बिज़नेस का नाम] में कॉल करने के लिए धन्यवाद। अभी हमारा कार्यालय बंद है। हमारा समय [दिन और समय] है। कृपया इस समय के दौरान दोबारा कॉल करें।"
Tips for writing an IVR script
- Keep the greeting short, so callers reach the menu quickly.
- Describe the option first, then say the key: "For Sales, press 1."
- Put the most-used options first.
- Read the script aloud before you create the audio.
A typical IVR menu is 250–500 characters. When your script is ready, turn it into IVR audio.
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